Privacy Policy – Samsee Agro Grains

At Samsee Agro Grains, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the data you provide when using our website, purchasing our rice and sugar products, or interacting with our services. By using our site, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

We collect personal details such as:

  • Your name, email address, phone number, and shipping address when you place an order or register an account.
  • Bank account details (e.g., for T/T payment verification) when you make a purchase.
  • Contact information when you reach out to our customer support team.
1.2 Automatically Collected Data

When you visit our website, we may automatically gather:

  • Your IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent).
  • Data via cookies or similar technologies to improve your experience and analyze site usage. You can manage cookie settings in your browser.

2. How We Use Your Information

We use your information for the following purposes:

  • Process Orders: Handle transactions, verify T/T payments, and ship products to Thailand and the USA.
  • Provide Support: Respond to inquiries, resolve issues, and assist with post-purchase needs (e.g., returns or refunds).
  • Enhance User Experience: Personalize your browsing, optimize our website, and troubleshoot technical problems.
  • Marketing Communications: With your explicit consent, send promotional offers or updates about our rice and sugar products. You can opt-out anytime via the unsubscribe link in emails or by contacting us.
  • Legal Compliance: Fulfill legal obligations (e.g., tax reporting in Thailand) and respond to lawful requests from authorities.

3. Sharing Your Information

We share your data only in these specific cases:

  • Third-Party Service Providers: With trusted partners such as banks (for T/T payment processing), shipping companies (for delivery), and IT providers (for website hosting). These partners are contractually obligated to protect your data and use it only for the services they provide us.
  • Business Transfers: If Samsee Agro Grains is involved in a merger, acquisition, or sale, your data may be transferred as part of the business assets.
  • Legal Compliance: To comply with Thai laws (e.g., PDPA), US regulations, or lawful government requests (e.g., customs documentation for USA shipments).

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure:

  • T/T payment details are processed securely through your bank and ours, with no storage of sensitive banking data on our servers.
  • Our website uses SSL encryption for all data transmission.
    While we take reasonable precautions, no online system is 100% secure, and we cannot guarantee absolute protection against breaches.

5. Your Data Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or fix any incorrect details.
  • Deletion: Request removal of your data, subject to legal retention requirements (e.g., tax records).
  • Opt-Out of Marketing: Stop receiving promotional emails by clicking the unsubscribe link or contacting us.
    To exercise these rights, contact us using the details below. We’ll respond within 30 days, as per Thailand’s PDPA guidelines.

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Enhance your browsing experience (e.g., remembering your preferences).
  • Analyze website traffic and performance.
  • Support order tracking and customer service.
    You can adjust or disable cookies in your browser settings, but this may affect some website features (e.g., cart functionality).

7. Policy Updates

We may revise this Privacy Policy to reflect changes in our practices, legal requirements (e.g., updates to PDPA or international laws), or business needs. Updates will be posted here with an “Effective Date” (current as of March 14, 2025). Please review this policy periodically.

8. Contact Us

For questions, concerns, or to exercise your data rights, please reach out to:
Samsee Agro Grains
Address: WHHJ+JV6, Tha Tum, Si Maha Phot District, Prachin Buri 25140, Thailand
Email: info@samseeagrograins.com
Phone: +66 99-010-3325