Return, Refund & Cancellation Policy

At Tiny Box Living, we’re committed to delivering high-quality container homes and exceptional customer service. We understand that plans can change, and we want to make sure your experience with us remains smooth and fair.

Order Cancellations

You can cancel your order at no cost before it has been shipped.
If your order has already been dispatched or delivered, it will need to follow the return policy outlined below.

To cancel, contact us as soon as possible at info@tinyboxliving.com or call +1 (562) 610-8471.

Returns

Eligible Returns:

  • Must be initiated within 7 days of delivery.

  • Product must be unused, unmodified, and in original condition.

  • Must include original packaging and accessories where applicable.

Non-Returnable Items:

  • Custom-built or personalized homes

  • Clearance or sale items

  • Items damaged due to misuse or modification

Return Shipping:

  • Buyers are responsible for return shipping unless the product was delivered damaged or incorrect.

  • We recommend using trackable shipping with insurance for high-value returns.

Refunds

  • Refunds must be requested within 30 days of receiving your unit.

  • Once we receive and inspect the return, we’ll notify you of approval.

  • If approved, your refund will be processed within 5–10 business days back to the original payment method.

  • Depending on your bank, it may take additional time to reflect in your account.

Partial Refunds:

  • Items returned in used, damaged, or incomplete condition may qualify for partial refunds.

Damaged or Defective Items

If your container home arrives damaged or defective, contact us immediately.
We’ll arrange a replacement or full refund and cover return shipping if we’re at fault.

Gifts

If the item was marked as a gift:

  • A store credit or gift certificate will be issued to the recipient.

  • If not marked as a gift, the refund goes to the original purchaser.

Return Address

All approved returns should be sent to:

Tiny Box Living
2720 Wilder Way
Midlothian, TX 76065
United States

Contact Us

Have questions or need help with your return?
Reach out to us anytime at:
info@tinyboxliving.com
+1 (562) 610-8471