Terms and Conditions – Samsee Agro Grains

Welcome to Samsee Agro Grains! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of rice and sugar products from us. By accessing our website or placing an order, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing and using the Samsee Agro Grains website, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, please refrain from using our website and services.

2. Products and Orders

2.1. Product Information

We aim to provide accurate and current details about our rice and sugar products on our website. However, we do not guarantee that descriptions, images, or other content are error-free, complete, or always up-to-date due to factors like harvest variations or stock changes.

2.2. Order Confirmation

Placing an order is an offer to purchase. We reserve the right to accept or decline your order for reasons such as product availability, pricing errors, or suspected fraudulent activity. You’ll be notified via email if an order is declined.

2.3. Price and Payment

Prices displayed on our website are in US Dollars (USD), excluding applicable taxes (e.g., VAT for Thailand) and shipping fees, which are shown at checkout. Payment is required in full at the time of order via:

  • T/T (Telegraphic Transfer): After placing your order, you’ll receive bank details and payment instructions via email. All payments must be made in USD. See our Payment Policy for details.

3. Shipping Policy

3.1. Processing Time

Orders are processed within 1-3 business days after T/T payment clears. This includes payment verification and preparation for shipment. Delays may occur during peak seasons, and we’ll notify you if applicable.

3.2. Shipping Method

We ship using reliable local couriers (Thailand) or international carriers (USA) as selected at checkout. Delivery times vary: 2-5 business days in Thailand and 10-25 business days to the USA. See our Shipping Policy for details.

3.3. Delivery Address

You must provide accurate and complete delivery information. We are not liable for delays or failures due to incorrect or incomplete addresses.

3.4. International Sales

For USA orders, customers are responsible for customs duties, taxes, or import fees imposed by US authorities. These are not included in the price or shipping fees and are payable in USD or as determined by US Customs. See our Sales Tax Policy for more information.

4. Returns, Refunds, and Cancellations

4.1. Return Policy
  • Thailand: You may return unopened products within 7 days of receipt.
  • USA: You may return unopened products within 14 days of receipt.
    Products must be unused and in original packaging. Perishable goods (e.g., opened rice or sugar) are not eligible unless defective. See our Returns and Refunds Policy.
4.2. Damaged or Defective Items

If items arrive damaged or defective, notify us within 7 days of delivery with photos and details at info@samseeagrograins.com. We’ll provide a replacement or refund, covering return shipping costs.

4.3. Refunds

Refunds are processed within 5-10 business days after we receive and inspect returned goods, issued via T/T in USD to your original bank account. Total refund processing, including bank delays, will not exceed 30 days. Shipping fees are non-refundable unless the return is due to our error.

4.4. Returning Goods

Customers are responsible for return shipping costs and risks unless the item is damaged, defective, or incorrect (we cover costs in those cases). Use a tracked, insured service for returns to:
Samsee Agro Grains, WHHJ+JV6, Tha Tum, Si Maha Phot District, Prachin Buri 25140, Thailand.

5. Intellectual Property

All content on the Samsee Agro Grains website (e.g., images, logos, text, product descriptions) is protected by intellectual property laws. You may not use, reproduce, or distribute this content without our prior written consent.

6. Limitation of Liability

6.1. Disclaimer

Our website and content are provided “as is” and “as available.” We make no warranties, express or implied, about the website’s accuracy, reliability, or suitability for any purpose.

6.2. Limitation of Liability

To the fullest extent permitted by Thai law, Samsee Agro Grains is not liable for direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products, including delays, losses, or product quality issues beyond our control (e.g., customs delays).

7. Modifications to Terms

We may update these Terms at any time without prior notice. Changes take effect upon posting on our website. Continued use of our services after updates constitutes acceptance of the revised Terms.

8. Governing Law

These Terms are governed by and construed under the laws of Thailand. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of Thai courts, unless otherwise required by international trade agreements for USA customers.

9. Contact Information

For inquiries or assistance regarding these Terms, contact us at:
Samsee Agro Grains
Address: WHHJ+JV6, Tha Tum, Si Maha Phot District, Prachin Buri 25140, Thailand
Email: info@samseeagrograins.com
Phone: +66 99-010-3325

Conclusion

By using our website or purchasing from us, you confirm that you have read, understood, and agree to these Terms and Conditions.