Terms of Service – Samsee Agro Grains
Effective Date: March 03, 2025
Welcome to Samsee Agro Grains! These Terms of Service (“Terms”) govern your use of the Samsee Agro Grains website (“Website”) and the services we provide (“we,” “us,” or “our”). By accessing or using our Website and services, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our Website and services.
1. Use of the Website
1.1. Eligibility
You must be at least 18 years old to use our Website and purchase our rice and sugar products. By accessing our Website, you confirm you are of legal age to form a binding contract.
1.2. Account Registration
Some features (e.g., order tracking) may require account registration. You agree to provide accurate, current, and complete information during registration and to keep it updated.
1.3. User Conduct
You agree to use our Website and services lawfully and responsibly. You shall not engage in activities that harm, disrupt, or compromise our Website’s integrity or interfere with other users’ access to our services (e.g., hacking, spamming).
2. Product Orders
2.1. Product Availability
Product availability (e.g., rice and sugar stock) may change without notice due to harvest or supply factors. We may limit purchase quantities at our discretion.
2.2. Order Confirmation
After placing an order, you’ll receive a confirmation email. This is an acknowledgment of receipt, not acceptance. We may refuse or cancel orders for reasons including product unavailability, pricing errors, or suspected fraud, notifying you via email.
2.3. Product Descriptions
We strive to accurately display product details, prices (in USD), and availability. However, we do not guarantee that descriptions or content are error-free, complete, or current due to natural product variations.
3. Payment and Billing
3.1. Payment
Payment must be made in full via T/T (Telegraphic Transfer) in US Dollars (USD) using the instructions provided post-order. See our Payment Policy. You warrant you are authorized to use the payment method.
3.2. Billing
By ordering, you authorize us to charge your bank account via T/T for the total amount in USD, including product cost, taxes (e.g., VAT for Thailand), and shipping fees, as displayed at checkout.
4. Shipping Policy
4.1. Processing Time
Orders are processed within 1-3 business days after T/T payment in USD clears. See our Shipping Policy.
4.2. Shipping Methods
We offer local couriers (Thailand) and international carriers (USA). Costs in USD are calculated at checkout based on location and method.
4.3. Shipping Restrictions
Some regions may have shipping limitations due to logistics or regulations. We may adjust options as needed.
5. Returns and Refunds
5.1. Return Policy
- Thailand: Returns within 7 days of receipt.
- USA: Returns within 14 days of receipt.
Items must be unopened and in original packaging. Perishable goods (e.g., opened rice/sugar) are ineligible unless defective. See our Returns and Refunds Policy.
5.2. Refunds
Refunds in USD are issued via T/T after inspection, within 5-10 business days (max 30 days with bank delays).
5.3. Exclusions
Opened or mixed perishable goods are non-returnable unless damaged or defective upon arrival.
6. Intellectual Property
6.1. Content Ownership
All Website content (text, images, logos, etc.) is owned by Samsee Agro Grains or our providers and protected by copyright, trademark, and other intellectual property laws.
6.2. Use Restrictions
You may not reproduce, distribute, modify, or use our content without our express written consent.
7. Limitation of Liability
7.1. Disclaimer
Our Website, products, and services are provided “as-is” and “as-available.” We do not guarantee error-free, uninterrupted, or secure access, nor the accuracy or completeness of content.
7.2. Limitation of Liability
To the extent permitted by Thai law, Samsee Agro Grains is not liable for direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our Website, products, or services (e.g., shipping delays, product issues).
8. Indemnification
You agree to indemnify, defend, and hold harmless Samsee Agro Grains, its officers, employees, and agents from claims, liabilities, damages, or expenses arising from your misuse of our Website or services.
9. Changes to Terms
We may modify these Terms at any time. Changes take effect upon posting on our Website. Continued use after updates indicates acceptance.
10. Contact Us
For questions about these Terms, contact:
Samsee Agro Grains
Address: WHHJ+JV6, Tha Tum, Si Maha Phot District, Prachin Buri 25140, Thailand
Email: info@samseeagrograins.com
Phone: +66 99-010-3325
By using our Website or services, you acknowledge that you have read, understood, and agree to these Terms of Service.