Payment Policy – Samsee Agro Grains

At Samsee Agro Grains, we aim to provide a secure and straightforward payment process for our customers in Thailand and the USA. This Payment Policy outlines how we collect and handle payments for your orders of rice and sugar.

1. Accepted Payment Methods

We accept the following payment method:

  • T/T (Telegraphic Transfer): All payments must be made in full at the time of purchase in US Dollars (USD). After placing your order, you will receive an email with detailed bank transfer instructions, including our account details and reference number.

2. Security of Payment Information

Your payment details are handled securely. While T/T payments are processed directly through your bank, we ensure that any sensitive information shared with us (e.g., order references) is protected using secure, encrypted communication channels (industry-standard SSL encryption on our website). We do not store your banking details, and all transactions are safeguarded against unauthorized access.

3. Payment Processing

  • Once your T/T payment in USD is received and verified in our bank account, you will receive a confirmation email with your order details.
  • Order processing begins only after full payment clears, typically within 1-3 business days for Thailand payments and 2-5 business days for USA payments, depending on international banking timelines.
  • Orders will not be shipped until payment is confirmed.

4. Failed or Delayed Payments

If your T/T payment fails (e.g., incorrect account details) or is delayed, we will notify you via email within 2 business days of detecting the issue. Please contact your bank to resolve any problems and inform us once the payment in USD is resent. Your order will remain on hold until full payment is received.

5. Refunds and Disputes

For refund requests, please refer to our Returns and Refunds Policy. Refunds for T/T payments will be issued in US Dollars (USD) back to the original bank account used for the purchase:

  • Processing Time: Refunds are processed within 5-10 business days after approval.
  • Bank Delays: It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank and location (longer for international transfers to the USA).

6. Legal Compliance

We comply with all applicable Thai and international regulations for payment processing, ensuring secure and lawful transactions in USD.

7. Updates to Payment Policy

We may update this Payment Policy periodically. Updates will be posted on this page, and by continuing to use our services, you agree to the revised terms.

8. Contact Us

For questions or concerns about payments, contact us:
Samsee Agro Grains
Address: WHHJ+JV6, Tha Tum, Si Maha Phot District, Prachin Buri 25140, Thailand
Email: info@samseeagrograins.com
Phone: +66 99-010-3325